Shipping and delivery
We ship internationally**! But currently not all over the world. Please check the overview below to check our shipping destinations, shipping times and shipping partners:
|Country||Shipping partner||Delivery times*|
|The Netherlands||PostNL||1-2 working days|
|Belgium||PostNL||1-3 working days|
*Excluding public holidays
**European ship times are approximately 2-8 business days but can vary based on delivery country. All duties and taxes will be paid by the customer upon receipt.
We are working on bringing Masuka Mask everywhere around the world. Tag us @masuka.maskTell me about you shipping service
We are committed to having your order delivered to you as quickly and as efficiently as possible.
However, we offer two shipping speeds, because sometimes you can wait and sometimes you can't.
- Standard (1-3 business days): €3,50*
If you place your order before 23:30 on Mondays to Fridays your order will be delivered within 1-3 days.
- Rush (1-2 business days): €24,80*
If you place your order before 23:30 on Mondays to Fridays your order will be delivered within 1-2 days.
PS: Standard shipping is free* on orders in NL from €25,- or more. Please allow 1 to 2 business days for us to receive and process your order. Please note, we only offer Free shipment and Rush Shipping in The Netherlands.
Tell me about your shipping costs
We offer free shipping in The Netherlands on orders from €25,- or more and from €50,- or more in Belgium.
Please check the overview below to check our shipping costs:
When will my order ship?
Here's how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and order placed after 1pm (AMS) are processed the next business day). Then one of our carriers takes it from there. It's on the way!
How can I edit my shipping address?
If you order is shipped to an incorrect address please email email@example.com.
If a package is refused or a wrong address is given, the carrier will return the package and we will refund your product, less the round trip shipping costs.
How can I update my order?
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
Can I use multiple promo codes at checkout?
You can use one promo code per order.